Thank you for choosing Cali BLACK Limo for your transportation needs. Our commitment to providing top-tier service and ensuring your satisfaction is of utmost importance. Below, you’ll find our comprehensive cancellation and refund policy, aimed at providing you with a clear understanding of the procedures and guidelines to follow should you need to cancel a reservation and request a refund.
Cancellation and Refund Policy:
1. Cancellation Policy:
1.1. Advance Notice: To streamline our processes and offer unparalleled service to all our valued clients, we kindly request a minimum of 24 hours advance notice for cancellations. Cancellations made within this stipulated timeframe will qualify for a full or partial refund, as elaborated below.
1.2. Short Notice Cancellations: In the event of cancellations occurring with less than 24 hours notice, a cancellation fee might apply. This fee has been designed to offset the resources and meticulous planning invested in preparing for your reserved service.
2. Refund Policy:
2.1. Full Refund: If you decide to cancel your reservation within the specified advance notice period, you’ll be entitled to a complete refund of the amount paid.
2.2. No Refund: Should your cancellation fall within a specific timeframe that’s shorter than the advance notice period, a cancellation fee will be assessed, and the paid amount will be not refunded.
2.3. No Show: Failure to appear for your scheduled reservation without prior notice will result in no refund being provided.
2.4. Refund Process: Refunds will be processed within 2-10 business days from the date of cancellation. The refund will be issued using the original payment method unless alternative arrangements have been made.
3. Rescheduling:
3.1. Rescheduling Policy: We understand that unforeseen circumstances can arise. If you need to reschedule your reservation, please reach out to us as soon as possible. We’ll make every effort to accommodate your request, subject to availability.
3.2. Rescheduling Fees: Depending on the timeframe and availability, rescheduling may incur a fee. Any applicable fee will be communicated to you at the time of your rescheduling request.
4. Force Majeure:
4.1. Unforeseen Events: In cases of circumstances beyond our control, such as extreme weather conditions, natural disasters, or other force major events, Cali BLACK Limo reserves the right to adjust, reschedule, or cancel reservations. Please note that this may be done without liability for refunds or compensation.
5. Contact Us:
For cancellations, inquiries about our cancellation and refund policy, or any other assistance, please don’t hesitate to contact our dedicated customer service team at info@caliblacklimo.com
Please keep in mind that this policy is subject to change without prior notice. We recommend reviewing this policy before finalizing your reservation.
Thank you for choosing Cali BLACK Limo. We value your understanding and cooperation.
Warm regards,
Cali BLACK Limo